Government
City of Chandler, AZ
With nearly 250,000 residents relying on it, the City of Chandler’s website needed to be more than functional—it had to be intuitive, reliable, and built for scale. By integrating critical systems that support the city’s daily operations, we delivered a seamless digital experience that empowers both residents and internal teams with clarity, efficiency, and ease of use.
My Role
Led development efforts while acting as the bridge between stakeholders and the engineering team.
- Led team of 3 developers
- Primary technical contact for stakeholders
- Translated requirements into scalable solutions
- Oversaw architecture, integrations, and delivery
The Problem
The existing experience made it difficult for residents to quickly find what they needed.
- Navigation built around departments, not users
- Outdated, content-heavy experience
- Key services hard to find
The Approach
We restructured both the experience and the underlying system to better serve users.
- Shifted to audience-based navigation
- Built flexible Drupal architecture
- Improved search and content structure
- Integrated essential city systems
Key Wins
Focused improvements led to a more intuitive and scalable platform.
- Audience-first navigation (Residents, Business, Government)
- Improved service discovery
- Scalable platform for future growth
- Streamlined user experience
Outcome
A faster, more intuitive website built around how residents actually use city services.